Motoring

Grab Philippines Eyes Cancellation Fees for Riders

Grab Philippines Eyes Cancellation Fees for Riders

In a media briefing last Tuesday, Grab Philippines marketing head Cindy Toh revealed that the company is considering a cancellation fee for riders that may be rolled out within the next 100 days. Toh said that the solution, which was similar to what Uber had, was prompted by their data which showed that around 12% of riders cancel their rides, as opposed to 8% of drivers. However, Grab says it has yet to determine how much the fee will be, and how to implement it for riders who pay in cash. Source: Rappler

India’s Ride-Hailing Jugnoo to Enter Singapore Next Month

India’s Ride-Hailing Jugnoo to Enter Singapore Next Month

Jugnoo’s chief executive Samar Singla said last Wednesday that the firm is looking to occupy the gap left by Uber in Singapore as soon as next month. The Indian ride-hailing company will be offering a private car-based service in the city-state with its app that allows riders to choose from drivers’ competing bids on fares. Once it enters the market, Jugnoo will take a 10% commission from drivers only after operating for 6 months. It was noted that even though there is a low entry barrier for ride-hailing companies in Southeast Asia, the entrants will need to scale quickly to […]

Grab Restricts Drivers from Seeing Passenger Destination

Grab Restricts Drivers from Seeing Passenger Destination

Grab Philippines said this week that its drivers will no longer be able to see the destinations of their passengers, a move meant to address the increasing number of complaints filed by riders after the ride-hailing company’s acquisition of Uber. Grab revealed that destination masking will initially be rolled out to 25% of drivers who have a historically low acceptance rate. An auto-accept driver-app feature which automatically books a rider to a driver will also be fully rolled out by Friday. The company however clarified that drivers will still be given the option to see the rider’s destination during wee […]

LTFRB Gives Go Signal to GoLag Ride Hailing App

LTFRB Gives Go Signal to GoLag Ride Hailing App

The Land Transportation Franchising and Regulatory Board (LTFRB) had reportedly allowed another ride-hailing app named GoLag to operate in the country for two years, having released its accreditation papers last Friday. GoLag is the third TNC to have recently received the go signal from the transportation authority, along with Hype and HirNa. The three will be providing competition, allaying fears of a monopoly by Grab which had bought out Uber last month. The Singaporean-ride hailing firm is currently being pressured by the LTFRB for allegedly raising its rates to Php 2 per minute. Source: CNN Philippines

Indonesia’s Go-Jek May Expand to the Philippines

Indonesia’s Go-Jek May Expand to the Philippines

LTFRB board member Aileen Lizada revealed that Indonesia’s ride-hailing and online payment company has requested a meeting with the transport regulator next week. It was reported last March that Go-Jek, which counts Google’s Alphabet, Temasek Holdings Ltd., and Tencent Holdings Ltd. would soon be revealing its expansion plans in Southeast Asia. Go-Jek, along with three other local TNC’s, are expected to fill the space vacated by Uber whose main competitor Grab, is now feeling pressure from the LTFRB due to its change in pricing and the riding public who are complaining about longer waiting times and picky drivers. Source: Reuters

Two New TNC’s Accredited by LTFRB

Two New TNC’s Accredited by LTFRB

The Land Transportation Franchising and Regulatory Board (LTFRB) last Wednesday had accredited two new TNC’s, Hype and HirNa, which is expected to directly compete with Grab. Hype, which has a business model that closely resembles Grab’s, is expected to serve the public by mid-May. HirNa will be initially rolled out in Davao City, while u-Hop is already operating as a TNC. Hype COO Jen Silan says that starting Monday, they will be accepting pre-qualifications and pre-accreditations for all drivers and TNVS with existing provisional authority permits, Certificates of Public Convenience, and case numbers with the LTFRB.   Source: CNN Philippines

US Judge Rules Uber Drivers are Not Employees

US Judge Rules Uber Drivers are Not Employees

Last Wednesday, U.S. District Judge Michael Baylson ruled that Uber’s limousine drivers are not employees, but independent contractors according to federal law. It is said to be the first ruling of its kind on a contentious issue for the ride-hailing firm who has been hit with numerous lawsuits which argue that its drivers should be entitled to employee benefits. However, the Philadelphia judge said that the company does not hold enough control over UberBLACK drivers for them to be considered as employees under the Fair Labor Standards Act since they are able to work whenever they want, are allowed activities […]

LTFRB Gives Grab 5 Days to Explain Fare Change

LTFRB Gives Grab 5 Days to Explain Fare Change

The LTFRB issued a show-cause order last Wednesday seeking an explanation from Grab for alleged unauthorized fares. The agency gave the ride-hailing company 5 days to comply, or face suspension or cancellation. The order was said to have been a reaction to a revelation by PBA Party-list Representative Jericho Nograles who said that Grab had been charging passengers Php 2/min of travel time. In response, Grab said that LTFRB is aware of the extra charge, and the Chairman had already acknowledged the scheme last June 2017. Grab Philippines Public Affairs head Leo Gonzales also cited Department Order 2015-011 which allows […]

Uber Unveils New “Driver” App

Uber Unveils New “Driver” App

Ride-hailing giant Uber unveiled this week a new app aimed at improving their drivers’ experience, which, according to the company’s head, is part of their “180 days of change” program. Uber CEO Dara Khosrowshahi revealed that the Driver app will include a number of features requested by drivers such as a real-time earnings tracker, a new status bar to help them decide their next location based on a spike in requests, and a notification feature that alerts drivers about upcoming earning opportunities. The program and the app is part of Uber’s series of improvements which it had announced June last […]

LTFRB Barrs Grab’s 2x Surge

LTFRB Barrs Grab’s 2x Surge

The Land Transportation Franchising and Regulatory Board (LTFRB) ordered ride-hailing company Grab this week to cap its surge limit only to “times 1.5” instead of “times 2”. According to LTFRB board member Aileen Lizada, the surge limit is to take effect immediately and will be held in place until new Transport Network Companies are able to operate. The LTFRB says that they immediately issued the order after receiving numerous reports from Grab passengers complaining about the spike in fares after the company’s acquisition of Uber. Grab spokesperson and policy head Leo Gonzales said that they respect the regulator’s decision to […]