Tag: Uber

Singapore Wants Fines for Grab, Uber for Harming Competition

Singapore Wants Fines for Grab, Uber for Harming Competition

The Competition and Consumer Commission of Singapore (CCCS) revealed this week that it wants to fine Grab and Uber, saying that the merger of the two ride-hailing firms resulted in reduced competition. The CCCS proposed several remedies, such as the sale of their car-leasing business. However, the reversal of the merger, should both companies not be able to fulfill the remedies, may no longer be an option as Uber had already exited the market. The commission said last Thursday that Uber and Grab need to be penalized since they carried out the deal despite knowing the anticipated potential competition concerns. […]

Uber India President Promoted to Head of APAC Operations

Uber India President Promoted to Head of APAC Operations

Ride-hailing giant Uber announced this week that the president of its India unit Amit Jain has been selected to lead the company’s business in the Asia Pacific region. Jain will be put in charge of operations in Australia, New Zealand, Japan, Hong Kong and India after the firm has sold its Southeast Asian business to Grab Holdings. It is further speculated that a similar merger will take place in India, one of Uber’s fastest growing markets, with local rival Ola. Source: Reuters

Uber to Give Drivers New Protections

Uber to Give Drivers New Protections

Uber announced this week that it will be giving its drivers additional coverage and compensations such as sick leaves, parental leaves, and bereavement payments. CEO Dara Khosrowshahi said that the company had “focused too much on growth and not enough on the people who made that growth possible”, adding that Uber called drivers “partners” but didn’t always act like one to them. However, unions have questioned the new protections that will be made available to all Uber drivers and Uber Eats delivery couriers across Europe, saying that a similar injury and illness insurance had been offered by the company in […]

Vietnam Mulls Formal Antitrust Investigation Into Grab-Uber Deal

Vietnam Mulls Formal Antitrust Investigation Into Grab-Uber Deal

Last Wednesday, Vietnam’s trade ministry said that it may launch a formal investigation into Grab’s acquisition of Uber’s Southeast Asia business, stressing that the transaction could be blocked since an initial probe found that the combined market share of both ride-hailing firms in Vietnam was over 50% percent, as per the nation’s law. It is unclear what kind of impact Vietnam’s move will have on the deal, which is already being scrutinized by other countries such as Singapore, the Philippines, and Malaysia. However, lawyers and analysts say that there is little that can be done to stop Uber from leaving […]

Grab Philippines Eyes Cancellation Fees for Riders

Grab Philippines Eyes Cancellation Fees for Riders

In a media briefing last Tuesday, Grab Philippines marketing head Cindy Toh revealed that the company is considering a cancellation fee for riders that may be rolled out within the next 100 days. Toh said that the solution, which was similar to what Uber had, was prompted by their data which showed that around 12% of riders cancel their rides, as opposed to 8% of drivers. However, Grab says it has yet to determine how much the fee will be, and how to implement it for riders who pay in cash. Source: Rappler

India’s Ride-Hailing Jugnoo to Enter Singapore Next Month

India’s Ride-Hailing Jugnoo to Enter Singapore Next Month

Jugnoo’s chief executive Samar Singla said last Wednesday that the firm is looking to occupy the gap left by Uber in Singapore as soon as next month. The Indian ride-hailing company will be offering a private car-based service in the city-state with its app that allows riders to choose from drivers’ competing bids on fares. Once it enters the market, Jugnoo will take a 10% commission from drivers only after operating for 6 months. It was noted that even though there is a low entry barrier for ride-hailing companies in Southeast Asia, the entrants will need to scale quickly to […]

Grab Restricts Drivers from Seeing Passenger Destination

Grab Restricts Drivers from Seeing Passenger Destination

Grab Philippines said this week that its drivers will no longer be able to see the destinations of their passengers, a move meant to address the increasing number of complaints filed by riders after the ride-hailing company’s acquisition of Uber. Grab revealed that destination masking will initially be rolled out to 25% of drivers who have a historically low acceptance rate. An auto-accept driver-app feature which automatically books a rider to a driver will also be fully rolled out by Friday. The company however clarified that drivers will still be given the option to see the rider’s destination during wee […]

Uber Unveils New “Driver” App

Uber Unveils New “Driver” App

Ride-hailing giant Uber unveiled this week a new app aimed at improving their drivers’ experience, which, according to the company’s head, is part of their “180 days of change” program. Uber CEO Dara Khosrowshahi revealed that the Driver app will include a number of features requested by drivers such as a real-time earnings tracker, a new status bar to help them decide their next location based on a spike in requests, and a notification feature that alerts drivers about upcoming earning opportunities. The program and the app is part of Uber’s series of improvements which it had announced June last […]

LTFRB Barrs Grab’s 2x Surge

LTFRB Barrs Grab’s 2x Surge

The Land Transportation Franchising and Regulatory Board (LTFRB) ordered ride-hailing company Grab this week to cap its surge limit only to “times 1.5” instead of “times 2”. According to LTFRB board member Aileen Lizada, the surge limit is to take effect immediately and will be held in place until new Transport Network Companies are able to operate. The LTFRB says that they immediately issued the order after receiving numerous reports from Grab passengers complaining about the spike in fares after the company’s acquisition of Uber. Grab spokesperson and policy head Leo Gonzales said that they respect the regulator’s decision to […]

Uber to Delay Shutdown in Singapore until April 15

Uber to Delay Shutdown in Singapore until April 15

The Competition and Consumer Commission of Singapore (CCCS) announced this week that Uber will be moving the shutdown of its app in the city-state from April 8 to the 15th. CCCS began their investigation into the Grab-Uber deal last week and gave interim measures to both companies to maintain their pre-transaction independent pricing. This week, CCCS said that Grab and Uber had provided them a new set of alternative interim measures and agreed to push back the shutdown of Uber’s app so the regulator can deliberate on the proposed measures. Source: Reuters