Advent of AI Worries Philippine Outsourcing Sector
Observers within the outsourcing industry of the Philippines expressed their worries on the rise of artificial intelligence (AI), fearing that it will chip away at the $23 billion sector.
The country’s BPO industry has overtaken India in the past few years, and is a major economic driver which has generated 1.15 million jobs. However, Sutherland Global Services CDO Rajneesh Tiwary said that Filipino’s excellent command of spoken English may cease to be an advantage a few years from now.
IT & Business Process Association of the Philippines (IBPAP) president Ray Untal also expects AI to replace around 50,000 process-driven BPO jobs in the next five years.
Source: GMA News