BIR Enhances its Digital Assistant – Chatbot REVIE
The Bureau of Internal Revenue, through Revenue Memorandum Circular, announced the availability of the enhanced BIR Digital Assistant – Chatbot REVIE, which will now include TIN Verification/Validation, Revenue District Office Finder and eComplaint facility.
REVIE, launched in June 2021 as BIR’s Digital Assistant, is an artificial intelligence that can be accessed 24/7 from the home page of the BIR’s website (www.bir.gov.ph). Aside from gaining information on FAQs, taxpayers using the facility also have the option to chat with live agents in case they need clarifications on the answers provided by REVIE.
Features new to REVIE are TIN Verification/Validation and RDO Finder, that will assist taxpayers with their TIN and RDO inquiries, and eComplaint, which is a facility that will help taxpayers lodge their grievances/complaints against establishments for non-issuance of
receipts/invoices, tax evasion, and other violations against the provisions of the Tax Code as well as complaints against erring BIR officials/personnel.
Read the full Memorandum Circular here.