DICT Launches Consumer Complaint Center
To address growing concerns under its jurisdiction and control, the Department of Information and Communications Technology (DICT) established the Consumer Complaint Center (CCC) under Department Order No. IEU-075.
The CCC will serve as the primary contact point of the public where they can air their grievances and submit their concerns. Individuals may do so by calling or texting the dedicated CCC hotline. Once the sender forwards their complaint or concern to the CCC, it is received, evaluated, and endorsed to the concerned organizational unit. Said organizational unit then submits its response also through the CCC.
In addressing these complaints, the DICT will strictly adhere to the 3-7-20 processing time for resolution of concerns. Under Republic Act No. 11032, or the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018”, simple transactions must be completed within 3 days, complex transactions 7 days, and highly technical transactions 20 days.
Read the full department order here.