DTI Investigates E-commerce Scams

The Department of Trade and Industry (DTI) has ordered the two biggest e-commerce platforms to explain within 72 hours recent cases of deceptive, unfair, fraudulent, and unconscionable online sales practices.


According to Trade Secretary Fred Pascual, they received a report regarding scammers and sellers of defective, fake, and pirated products in e-commerce platforms. He then wrote to the two biggest e-commerce platforms to order them to remove unregistered and unlicensed online merchants. Further, the DTI is currently undertaking appropriate measures to intensify the campaign against these fraudulent sales practices.


Meanwhile, the DTI urges consumers to report violators, retailers, distributors, and manufacturers that sell uncertified items through the Consumer Care Hotline at DTI (1-384) or consumercare@dti.gov.ph.


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