Facebook Offers Service to Banks, Promises to Improve Customer Service
Facebook revealed this week that it is cultivating ties with banks which it says can benefit from the social network’s Messenger chat.
The tech firm says that financial institutions can improve their customer service by linking financial accounts to the platform’s messaging app. However, it was reported that Facebook is seeking to gain access to detailed financial information on bank customers, including card transactions and checking-account balances.
A spokesperson confirmed that the social network will not using the information beyond enabling these (customer service) types of experiences and assured that the company considers keeping people’s information safe and secure as a critical part of these partnerships.