Grab Rolls Out 100-Rehab Plan for Drivers, Services
Grab Philippines marketing head Cindy Toh revealed last Tuesday the company’s 100 day plan to improve driver behavior and rider experience which is aimed to address the increasing number of complaints and cancellations by its partner-drivers.
Toh said that the last six weeks had been very difficult for the company as its acquisition of Uber led to an increase in demand along with a reduction in supply of drivers. She additionally revealed that their drivers will be undergoing “intensive transformation programs” to make them examples of road courtesy and public service.
The company said that it will be offering an Enhanced Driver Performance Incentives program which will reward top performing drivers based on their number of rides, high rating, and good passenger feedback.